Banner Image
Check most frequently asked questions here, if you still need help then please contact us at info@lostinsamsara.co.uk

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

UK shipping can take up to 5 business days.

International shipping could take up to 1 month, after Brexit.

Due to global supply chain challenges, shipping times could be longer than usual.

Yes, we offer free shipping for UK orders over £65.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Products & Repairs

We are finding ways to provide repairs so that you can wear your favourite things for as long as possible. At the moment we don't have facilities in place, but please do get in touch with us and we will try our best to find solutions. 

Most of our backpacks will fit your laptop. We have provided measurements in the Specs tab of every products, including laptop measurements, to help decide what is the best choice for you!

Our bags and wallets are made out of recycled materials, including inner tubes, cement bags and motorcycle seats.

Our recycled from bullet cases jewellery is made out of recycled brass but all the studs at back are made of silver. 

We don't use any animal products on purpose, but since our products are made from upcycled materials, we cannot guarantee their are vegan friendly

Yes! The recycled materials they are made of are all water resistant. In fact, inner tubes, motorcycles seats and cement bags all have to be water resistant to serve their purpose in their previous lives. 

Fair Trade is an approach to international trade that seeks to empower marginalised producers by providing them fair pay, safe working conditions, vocational training and long-term stability. It is about equitable partnerships, transparency and respect. All our producers set their own prices and they are paid in advance to allow them to cover the cost of production and their salaries.  

Yes! Just send us an email to request our newest catalogue or head over to our wholesale page for more info. 

Our bags and accessories are made of recycled inner tubes are unique and durable and designed to be carried for years to come.

Here are some tips about daily care and maintenance.

  1. The appearance of white areas or other imperfections may be improved by wiping thoroughly with a wet cloth. Furthermore, you can apply black shoe polishing or tyre polishing cleaner and polish your product with a dry cloth. It will preserve your products and give it a shinier look.
  2. Like leather, excessive rubbing and hot or humid conditions, can make the colour transfer.   - Hold the product in a different way to avoid direct rubbing. - Avoid using the product when wearing white or light color clothes.- Apply a color protection spray to reduce color fading.
  3.  The rubber may has a noticeable odor initially which will decreases over time. If you’re sensitive to the odor, it’s recommended to leave your products in a well-ventilated  place to diffuse the smell. 

Returns & Refunds

Yes, we offer full and partial refunds.

Read our Refund Policy.

We accept returns of damaged or faulty items within 20 days of receipt. 

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.